Award-winning UX & Product Designer / Researcher with 12+ years of experience crafting intuitive, compelling, and delightful experiences for top global brands. A highly strategic and conceptual thinker, operates at the intersection of product, marketing, technology & UX. Experience leading global cross-functional teams to successfully deliver excellent experiences within aggressive timelines.
PRODUCT DESIGN & RESEARCH LEADER, Verizon Connect
San Diego, 2016 – Present
Enterprise – Led research for enterprise division and set strategic design direction of core product.
Innovation Group – Defined role of design & research within newly formed cross-division innovation team. Worked with product managers to explore, validate and test feasibility of new concepts and products.
Consumer Group – Built in-house design team, successfully transitioning creative work from external agency for consumer product used by 1M+ paid subscribers. Researched and explored design of key new feature ideas.
PRINCIPAL, USER EXPERIENCE, Morgan Stanley
New York, 2014 – 2016
Led design for complex financial services products used by large scale investors & institutions within Prime Brokerage.
DIRECTOR, UX STRATEGY, Wolters Kluwer
New York, 2013 – 2014
Facilitated global business units to envision, validate and build new products and improve existing offerings.
Managed external agency and internal teams to follow-through on initial vision, directing them through design phase to go-live.
SENIOR UX DESIGNER, Huge
New York, 2013
Redesigned NYC government website: nyc.gov
ASSOCIATE CREATIVE DIRECTOR, SapientNitro
London / New York, 2004 – 2013
Disney - Imagined and designed multichannel theme park planning solution (kiosk, mobile, web).
MSNBC – Led UX team on conception and responsive design of flagship news & community website.
Saks 5th Avenue – Reimagined loyalty experience across both physical and digital touch points.
Lancôme – Redesigned Lancome.com ecommerce enabled mobile site.
ESPN - Led UX redesign of XGames.com across desktop, tablet (web and app) and Mobile (web and app).
WWE - Primary UX designer on award winning WWE.com redesign. Designed & facilitated user testing.
Bed Bath & Beyond – Redesigned bedbathandbeyond.com with focus on checkout and wedding registry functionality.
HSBC - Managed global cross-disciplinary team in design of consumer facing financial planning tools.
Vail - Redesigned #1 most visited snow sports website, facilitated testing across international locations.
Dow Jones - Developed concept and created UX for new enterprise wealth management products
MetLife - Led primary research into insurance policy generation. Designed, developed and tested prototype
M.A. / B.A. Information & Communications Technology
Trinity College, Dublin
IxDA Interaction Awards – NYC.gov (Finalist), ESPN / XGames (Finalist)
Web Marketing Association Web Award – WWE.com, DIYNetwork.com, ESPN / XGames (Winner)
Interactive Media Award – DIYNetwork.com (Outstanding Achievement)
OMMA Award – WWE.com
Mobile Marketing Association (MMA) – ESPN / XGames (Silver Medal Winner)
Clio Sports Digital/Social - ESPN / XGames (Winner)
Academy of Interactive & Visual Arts W3 Awards - ESPN (Winner)